From the Book - Regular Print
Inaugural Sail: An Introduction to the Cruise Industry 1 --
Is the Cruise Industry Sustainable? 1 --
Expansion and Consolidation 2 --
Chapter 1 Onboard the Floating Resort 11 --
Tell Them What They Want to Hear 11 --
This Isn't the Cruise I Was Promised 15 --
I Didn't Know I Was in Steerage Class 19 --
Here's a Quarter So You Can Call Someone Who Cares 23 --
Next Time You See a Cruise Ad 25 --
Chapter 2 Myth of the All-Inclusive Vacation 27 --
How to Generate Income ... Let Me Count the Ways 29 --
More Ways to Improve the Bottom Line 44 --
Non-All-Inclusive Vacation 48 --
Chapter 3 Beyond the Muster Drill 49 --
Ship Security - The Thin Veneer of Feeling Safe 55 --
Avoiding Unnecessary Illness 67 --
Medical Care Is Not Required 75 --
Chapter 4 "Save the Waves"
Down the Toilet and into the Sea 83 --
Environmental Record 84 --
Question of Environmental Sustainability 94 --
Destination: Alaska 101 --
Destination: The Caribbean 112 --
Problem of People Pollution 115 --
Is the Cruise Industry Environmentally Sustainable? 116 --
Chapter 5 Below the Passenger Deck 117 --
View from the Passenger's Perspective 117 --
Art of Working for Tips 137 --
ITF Campaigns and Cruise Ship Workers 138 --
A Sweatshop or Not? 144 --
Chapter 6 Everything Would Run Fine ... But Passengers Keep Getting in the Way 145 --
Cruise Lines and Customer Satisfaction 146 --
Dealing with the Usual Problems 147 --
Dealing with the Unusual 151 --
Chapter 7 What Can be Done? 159 --
What Can the Cruise Industry Do? 159 --
I Still Want to Take a Cruise 171 --
Appendix A Mishaps at Sea 172.