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Reaching out: interpersonal effectiveness and self-actualization
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Publisher
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Publication Date
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Language
English
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ISBN
9780205460885
9780205465279
9780137533510
9780205465279
9780137533510
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Table of Contents
From the Book - Regular Print - Ninth edition.
Chapter 1 Importance of Interpersonal Skills 1 --
Power of Interpersonal Skills 1 --
Relationship Imperative 2 --
Why Improve Your Interpersonal Skills? 5 --
Your Invitation to Improve Your Interpersonal Skills 6 --
What's in This Book 7 --
Interpersonal Interaction and Relationships 9 --
Value of Interpersonal Relationships 12 --
Difficulties in Forming Relationships 19 --
Application of Social Science Research to Interpersonal Skills 23 --
Learning from Experience 24 --
Learning Interpersonal Skills 26 --
Accepting the Invitation 29 --
Comprehension Test A 30 --
Comprehension Test B 31 --
Chapter 2 Self-Disclosure 39 --
Being Open with and to Other People 45 --
Openness with Other People 46 --
Self-Disclosure and Self-Awareness 51 --
Self-Awareness Through Feedback from Others 57 --
Self-Disclosure and Self-Acceptance 62 --
Self-Disclosure and Self-Presentation 64 --
Comprehension Test A 86 --
Comprehension Test B 87 --
Self-Diagnosis 88 --
Chapter 3 Developing and Maintaining Trust 93 --
Developing and Maintaining Trust 94 --
Building Interpersonal Trust 96 --
Being Trusting and Trustworthy 97 --
Trust and Communication 99 --
Destroying Trust 99 --
Re-Establishing Trust After It Has Been Broken 100 --
Trusting Appropriately 101 --
Trusting as a Self-Fulfilling Prophecy 102 --
Personal Proclivity to Trust 102 --
Trust in Friendships 103 --
Comprehension Test 103 --
Self-Diagnosis 120 --
Chapter 4 Increasing Your Communication Skills 123 --
What Is Communication? 124 --
Effective Communication Versus Misunderstandings 128 --
Comprehension Test A 131 --
Sending Messages Effectively 132 --
Comprehension Test B 135 --
Comprehension Test C 147 --
Improving Your Receiving Skills 148 --
Theory on Listening and Responding 151 --
Comprehension Test D 153 --
Theory on Selective Perception in Listening and Responding 155 --
Comprehension Test E 157 --
Comprehension Test F 158 --
Toward Improved Communication Skills 161 --
Self-Diagnosis 163 --
Chapter 5 Expressing Your Feelings Verbally 167 --
Power of Feelings 167 --
Saying What You Feel 168 --
What's Going on Inside? 170 --
Comprehension Test A 175 --
When Feelings Are Not Expressed 176 --
Comprehension Test B 177 --
Expressing Your Feelings Verbally 178 --
Comprehension Test C 180 --
Checking Your Perception of Another's Feelings 187 --
Self-Diagnosis 190 --
Chapter 6 Expressing Your Feelings Nonverbally 193 --
Nonverbal Communication 194 --
Characteristics of Nonverbal Communication 196 --
Importance of Congruence Between Verbal and Nonverbal Messages 198 --
Status and Power in Nonverbal Expressions 199 --
Self-Diagnosis 212 --
Chapter 7 Helpful Listening and Responding 215 --
Responding to Another Person's Problems 215 --
Intentions Underlying the Responses 224 --
Comprehension Test A 232 --
Helping People Solve Their Problems 233 --
Listening and Responding Alternatives 234 --
Comprehension Test B 236 --
Phrasing an Accurate Understanding Response 236 --
Self-Diagnosis 248 --
Chapter 8 Resolving Interpersonal Conflicts 251 --
Inevitability of Conflicts 251 --
Understanding Conflicts of Interest 252 --
Comprehension Test A 253 --
Mastering the Conflict Strategies 254 --
Comprehension Test B 259 --
Negotiating to Solve the Problem 260 --
Try, Try Again 272 --
Refusal Skills: This Issue Is Non-Negotiable 272 --
Self-Diagnosis 296 --
Chapter 9 Anger, Stress, and Managing Feelings 299 --
Nature of Stress 299 --
Managing Stress Through Social Support Systems 304 --
Nature and Value of Anger 306 --
Comprehension Test 310 --
Rules for Managing Anger Constructively 310 --
Eliminating Unwanted Feelings from Your Life 325 --
Forgiveness 335 --
How to Deal with an Angry Person 336 --
Anger and Negotiations 339 --
Self-Diagnosis 342 --
Chapter 10 Building Relationships with Diverse Individuals 345 --
Step 1 Recognize and Value Diversity 347 --
Step 2 Interact with Diverse Individuals in a Cooperative Context 348 --
Step 3 Build Pride in Your Historical and Cultural Identity 349 --
Step 4 Appreciate Others' Historical and Cultural Backgrounds 354 --
Step 5 Establish a Superordinate Identity 356 --
Step 6 Reduce Internal Barriers to Constructive Interaction 359 --
Step 7 Resolve Conflicts Constructively 369 --
Step 8 Internalize Pluralistic Values 369 --
Other Aspects of Diversity 370 --
Friendships 375 --
Self-Diagnosis 378 --
Chapter 11 Ethics of Relationships 381 --
Relationships and Ethics 381 --
Guidelines for Ethical Relationships 382 --
Self-Diagnosis 394 --
Importance of Interpersonal Skills 397 --
Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills 399 --
Looking Forward 404.
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