From the Book - Regular Print
Introduction: The Volunteer Program Cycle xi --
Part I Volunteer Library Program --
1 Value of Library Volunteerism 1 --
2 Volunteer Program Mission Statement 3 --
3 Volunteer Program Benefits and Purposes 5 --
4 Volunteer Administration 9 --
5 Rights and Duties of Volunteers 16 --
6 Volunteers and Library Friends 19 --
7 Legal and Risk Management Issues 23 --
8 Volunteer Program Communication 31 --
9 Volunteer Program Evaluation 35 --
Part II Volunteer Recruitment --
10 Volunteer Motivation 42 --
11 Volunteer Needs Assessment 44 --
12 Requisitioning Volunteers 47 --
13 Selling the Volunteer Program 50 --
14 Recruitment of Volunteers 52 --
15 Recruitment Approaches 57 --
16 Volunteer Application Form 61 --
17 Interviewing and Selection 70 --
18 Reference Requests 76 --
19 Volunteer Contracts and Releases 78 --
Part III Training and Development --
21 Orientation Training 90 --
22 Customer Confidentiality 95 --
23 Volunteer Skill Training 97 --
24 Safety Training 101 --
25 Performance Evaluation 105 --
27 Job Descriptions 112 --
Part IV Awards and Recognition --
28 Volunteer Recognition Policies 124 --
29 Recognition Programs 128 --
30 Awards, Gifts, and Perks 131 --
Part V Volunteer Rules and Discipline --
31 Library Volunteer Rules 134 --
32 Volunteer Corrective Action 138 --
33 De-volunteering 141 --
34 Exit Interviews and References 145 --
Part VI Volunteer Record Keeping --
35 Volunteer Personnel Files 152 --
36 Volunteer Administration Records 155.