1) Library service design: a LITA guide to holistic assessment, insight,and improvement

Author
Marquez, Joe
Publisher
Rowman & Littlefield
Pub. Date
2016.
Language
English

2) Assessing service quality: satisfying the expectations of library customers

Author
Hernon, Peter
Publisher
ala editions, an imprint of the American Library Association
Pub. Date
2015.
Language
English

5) Measuring library performance: principles and techniques

Author
Brophy, Peter
Publisher
Facet
Pub. Date
2006.
Language
English

6) 21st century funding and development strategies for libraries

Series
Bottom line volume Volume 29, Number 2
Publisher
Emerald Group Publishing Limited
Pub. Date
2016.
Language
English

7) Equity and excellence in the public library: why ignorance is not our heritage

Author
Usherwood, Bob
Publisher
Ashgate Pub
Pub. Date
c2007
Language
English

8) Leading libraries: how to create a service culture

Author
VanDuinkerken, Wyoma
Publisher
ala editions, an imprint of the American Library Association
Pub. Date
2015.
Language
English

9) The visible librarian: asserting your value with marketing and advocacy

Author
Siess, Judith A
Publisher
American Library Association
Pub. Date
2003
Language
English

10) Planning our future libraries: blueprints for 2025

Publisher
ALA Editions
Pub. Date
2014.
Language
English

11) Demonstrating results: using outcome measurement in your library

Author
Rubin, Rhea Joyce
Series
PLA results
Publisher
American Library Association
Pub. Date
c2006
Language
English

12) The purpose-based library: finding your path to survival, success, and growth

Author
Huber, John J
Publisher
Neal-Schuman
Pub. Date
2015.
Language
English

14) Creating the customer-driven library: building on the bookstore model

Author
Woodward, Jeannette A
Publisher
American Library Association
Pub. Date
2005
Language
English

15) Managing facilities for results: optimizing space for services

Author
Bryan, Cheryl
Series
PLA results
Publisher
American Library Association
Pub. Date
c2007
Language
English

16) How libraries and librarians help: a guide to identifying user-centered outcomes

Author
Durrance, Joan C
Publisher
American Library Association
Pub. Date
2005
Language
English

17) Library 2.0: a guide to participatory library service

Author
Casey, Michael E
Publisher
Information Today
Pub. Date
[2007]
Language
English

18) High tech, high touch: library customer service through technology

Author
Jurewicz, Lynn
Publisher
American Library Association
Pub. Date
2003
Language
English

20) Getting started with evaluation

Author
Hernon, Peter
Publisher
ALA Editions
Pub. Date
2014.
Language
English

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